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  • XBO - Image About the XBO.com Loyalty program

    The XBO.com Loyalty program is a unique system of benefits designed to show our appreciation for your commitment and engagement. It ensures that loyal users enjoy better conditions and receive higher crypto rewards based on their progress within the program.

    Loyalty program is eligible only for retail clients.

  • XBO - Image The XBO loyalty program offers crypto rewards and improved trading and exchanging conditions

    The XBO loyalty program offers crypto rewards and improved trading and exchanging conditions to clients who actively use the platform.

    The program is based on accumulating experience points (XP). You can get them for completing various actions on the platform, such as passing verification, installing the app, and exchanging cryptocurrencies. Visit the XBO Rewards center to see the full list of actions that bring you XP.

    XPs are a unit of reward for regular everyday actions taken on the XBO.eu platform. XPs are the currency you need to unlock higher membership tiers and earn (awesome) rewards.

    You can earn XP by:

    • Reaching various levels of identity verification (from 100 to 300 XP).
    • Logging in daily (10 XP).
    • Referring new users to the platform (50 XP).
    • Spot-trading (7 XP for every $10).
    • Swapping crypto or fiat assets (20 XP for every $20).
    • Installing the free mobile app (150 XP).

    When you collect enough XP, you move up one loyalty level.

    The XBO.eu Loyalty program consists of 5 tiers:

    1. Silver - your starting level once you register successfully.
    2. Gold - requires 10,000 XP.
    3. Platinum - requires 65,000 XP.
    4. Diamond - requires 650,000 XP.
    5. Black Diamond - requires 2,100,000 XP!

    Each level gives you additional perks, rewards, and more favorable conditions to exchange and trade crypto.

    Each time you move from one tier to the next, you will receive:

    • Improved benefits, including exchange cashback, free monthly fiat withdrawals, favorable spot-trading fees, and XBO.eu card upgrades.
    • An incremental amount of randomized cryptocurrency rewards.
      • Loyalty program is eligible only for retail clients.

  • XBO - Image What are XPs and how to collect them?

    XP is a unit of reward for regular everyday actions taken on the XBO.com platform and is an integral part of our unique loyalty program. Accumulating enough XP will allow you to level up your loyalty tier and access numerous benefits, including crypto rewards.

    You can earn XPs in a variety of ways:

    • Reaching various levels of identity verification (from 100 to 300 XP)
    • Logging in daily (10 XP)
    • Referring new users to the platform (50 XP)
    • Spot-trading (7 XP/$10)
    • Futures-trading (7 XP/$100)
    • Swapping crypto or fiat assets (20 XP/$20)
    • Installing the free mobile app (150 XP).

    *Loyalty program is eligible only for retail clients.

  • XBO - Image How can I check my XP balance?
    1. Desktop platform - navigate to the menu on the left side of the interface to find your current XP amount.
    2. Mobile app - go to the bottom right of the app interface, click on Menu, and view your XP balance and loyalty tier in the upper right corner

    Loyalty program is eligible only for retail clients.

  • XBO - Image Here's how you can change your registration email/phone number on XBO

    XPs are used exclusively to level up your account's loyalty tier (from Silver to Gold, Platinum, Diamond, and Black Diamond). They are key to unlocking greater benefits, favorable trading terms as well as crypto rewards.

    When you collect enough XP to level up, you will move to the next loyalty tier automatically.

    Loyalty program is eligible only for retail clients.

  • XBO - Image When do I get my crypto rewards?

    You will receive crypto rewards every time you move from one tier to the next.

    Hint: Start collecting XPs, the currency you need to unlock higher membership tiers and earn crypto rewards.

    Loyalty program is eligible only for retail clients.

  • XBO - Image How does leveling up improve my XBO experience?

    You can use all XBO.com platform features to buy, sell, or exchange leading cryptocurrencies, regardless of your loyalty tier. Our loyalty program, however, provides perks that improve with each tier. So, the higher your tier level, the more benefits you receive!

    Level-up to enjoy:

    • More cashback on exchange.
    • Lower spot trading fees.
    • Greater crypto rewards.
    • More free fiat withdrawals per month.

    You will also receive an upgrade to your XBO.com payments card upon each level up.

    Loyalty program is eligible only for retail clients.